Sales Administrator
Full-time
London, UK
Case is seeking a Sales Administrator to join its team in London. Since 2005, Case has worked with some of the world’s leading designers to create contemporary furniture that’s accessible, affordable, and built with integrity. We’re a design-led, independent brand with a strong reputation for quality and innovation.
We are looking for a Sales and Customer Service Administrator responsible for supporting the sales team by handling administrative tasks and ensuring the smooth processing of sales orders and customer service. This role plays a key part in maintaining excellent customer service, coordinating internal processes, and assisting with the overall efficiency of the sales operation.
Key Responsibilities
- Serve as the primary point of contact for customers, providing prompt support on orders, deliveries, and aftersales inquiries to ensure a seamless and reassuring experience at every stage.
- Process and manage sales orders, ensuring accuracy and timely entry into the system.
- Maintain and update customer databases and CRM systems with accurate information.
- Coordinate with logistics, accounts and production teams to ensure smooth sales operations.
- Manage and maintain inventory of sample and swatch library.
- Resolve customer issues or complaints professionally and efficiently, escalating when necessary.
- Assist in the preparation of POS materials such as pricelists, sale tickets, products swatches.
- Identify opportunities to streamline processes and proactively suggest improvements.
Requirements
- Proven experience in sales administration, customer service, or a similar administrative role.
- Strong organisational and multitasking skills with attention to detail.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office (Excel, Word, Outlook).
- Ability to work independently and collaboratively within a team.
- Time management skills and ability to meet deadlines.
- Must have the right to work in the UK and be based here full-time.
Personal Skills
- Accuracy and efficiency
- Customer Service experienced
- Be a team player
- Initiative and accountability
- Problem-solving skills
Hours: Tuesday to Saturday (weekdays 9:30am–6:00pm, Saturdays 10:00am–4:00pm). With occasional Monday shifts in place of Saturday (about once a month).
Location: SW18, London (Showroom based)
Salary: Competitive, based on experience
If interested, please send your cv to info@casefurniture.com