UK Delivery & Assembly
Please read these service guidelines in conjunction with our Terms & Conditions.
Products which are held in stock may be delivered within 2 weeks of order. These are indicated when you select your requirements. Sofas & Armchairs are made to order and take 6-8 weeks to arrive with you, although some items are in stock and can arrive faster. Please speak to one of our team who can advise you on stock levels.
The cost of your delivery is automatically calculated at the checkout. It is based on the total order value of products being purchased.
- * Standard Delivery refers to 1-Man Kerbside Delivery, No Assembly. Maximum 10 items.
- ** Dedicated Delivery refers to 2-Man White Glove Delivery & Assembly
Click & Collect is available for some items from our London showroom or Croydon warehouse. You will be offered this option in the checkout if your order is available for collection.
For non-UK shipments, special requests, large orders quote or any other enquiries please email us at firstname.lastname@example.org or use our live chat facility.
We make it easy to shop from any country with:
- Prices in Euros or Pound Sterling
- Low international shipping rates
We hope you are delighted with your purchase from Case Furniture. However, if you would like to return any items or your purchase is unsuitable (certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs form when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
In order to arrange a refund, return or exchange, you will need to contact us by emailing email@example.com or call +44 (0)20 8870 4488. You will receive a reply with a returns authorisation and instructions on how to proceed with the product return.
All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. If returning by post, the parcel and its contents are your responsibility until they are received by us. The cost of returning the goods is at your expense. This does not affect your statutory rights.
We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit.
We are unable to offer a refund or exchange on gift coupons.
In the unlikely event that your order arrives damaged, please email firstname.lastname@example.org or call +44 (0)20 8870 4488 immediately. We advise you to check your purchase as soon as it is delivered.
We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.
We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.
Wood warpage, shrinkage, and dimensional changes
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.