Price Promise

At Case, we are dedicated to delivering excellent design at good value. That’s why if you find a Case design elsewhere for less, we will match that price inclusive of sale offers, or refund the difference.

How to Claim

If you find the same product for sale at a lower price either in store or online, and sold with the same service conditions, you can make a price match request. Please email us at info@casefurniture.com or call us on 020 8870 4488 with the following information:

  • Product Name / Designer
  • Colour / Finish
  • Price Seen / Purchased
  • Store / Website

We will try to verify the lower price and in order to do so we ask that you please provide either the evidence of offer or receipt /order details.

Please also provide your full name, email address and a telephone number for us to contact you on.

Terms & Conditions

  • Request must be made within 28 days of purchase.
  • Any price match claim should refer to the price found at the time of purchase.
  • The product must be identical and genuine including size, finish, designer and any other variants.
  • Excludes additional promotional activities such as loyalty card points, cashback schemes and voucher codes.
  • Excludes shipping costs.
  • Excludes online-only retailers.
  • Excludes auction sites such as eBay.
  • Excludes interest free products offered by other retailers.
  • Excludes products found on membership websites such as Groupon.
  • The product must be from a comparable retailer and the website must be a UK based website or the physical store must be located in the UK.
  • The decision of the manager on any price match offer is final.