Case Furniture accepts returns within 14 days of delivery. Returned items should be unused and in original packaging. Please contact our team for return instructions before sending your item back. Please note that made-to-order or customised sofas and upholstered chairs are excluded from refunds unless faulty. Returned items should be unused and in original packaging.

Customers are responsible for return shipping costs. Alternatively, Case can arrange a return at the courier's rate, which will be deducted from the total refund. Any refund is processed after the item has arrived at our warehouse and passed inspection.

Please contact our customer service team to discuss an exchange. We can advise on the available options depending on the product and your order.

Refunds are processed once the returned item has arrived at our warehouse and its condition has been checked. The time it takes for the refund to appear in your account may depend on your payment provider.

You can edit or cancel your order before completing checkout. If your order has already been placed, please contact our team on 0207 8870 4488 for assistance. Please note that cancellation charges may apply to made-to-order furniture. For more information, please see our Terms & Conditions.

Yes, our team will be happy to assist you with placing an order over the phone. Please call us on 0207 8870 4488. We cannot take payment directly over the phone, but we can send you a secure payment link to complete your purchase.

Yes, you will receive an order confirmation by email once your order has been placed, provided you have entered a valid email address at checkout.

We offer a two-year warranty against manufacturing faults from the date of delivery. If your item develops a manufacturing fault within this period, please contact us at sales@casefurniture.com and our team will be happy to assist you.

Standard UK delivery is free to most UK addresses. Exceptions apply to some Highlands and Islands locations and non-mainland addresses. Standard delivery is a parcel or one-person kerbside service, while White Glove Delivery includes two-person delivery and assembly in a room of your choice.

In-stock products may be delivered within 2–5 working days. Made-to-order sofas and armchairs typically take 6–8 weeks, although some may be available sooner. Please contact our team to confirm availability and the estimated delivery time for your specific product. Deliveries are made Monday to Friday.

Yes. Standard delivery charges are based on the order value:

• Orders up to £499.99: £29.95
• Orders from £500 to £999.99: £49.95
• Orders of £1,000 or more: £69.95

This is a one-person kerbside service without assembly.

Please contact sales@casefurniture.com with your order number for an update on your delivery. Where available, tracking information will be shared with you once your shipment has been arranged.

Before ordering, please check the dimensions of your furniture against your doorways, hallways, staircases and any tight turns. You are responsible for ensuring that access is suitable for delivery. Case Furniture recommends a site survey if you are unsure whether the item will fit. Additional delivery charges may apply where access is restricted.

Please contact sales@casefurniture.com with the product name and measurements of your access route. Photos of doorways, hallways, staircases and tight corners. However, photos and measurements cannot guarantee successful delivery; a site survey is recommended if there is any doubt.
Please contact sales@casefurniture.com providing measurements of your access route, alongside any videos and images of doorways, hallways, staircases and tight corners, as well as the product you are looking to order. Our team will do their best to assist you, however, photos and measurements cannot guarantee a successful delivery; a site survey is recommended if there is any doubt.

Yes. If you find the same Case design at a lower price from an eligible UK retailer, we will match the price, including sale offers, or refund the difference. Learn More.
Contact info@casefurniture.com within 28 day providing evidence of the lower price. Exclusions apply, including online-only retailers, voucher codes, shipping costs, clearance and ex-display products. The product must be identical and the final decision rests with our management team.

Care instructions vary according to the product's materials and finishes. Please refer to the care guidance supplied with your item or contact our team with the product name for specific advice.

The correct cleaning method depends on the material and finish. Before applying any cleaning product, contact our team for advice to avoid damaging the surface or fabric. Where possible, include a photo of the affected area.

Yes, we can send you free wood, metal, leather or fabric swatches to help you decide what looks best in your home. Order your free swatches here or email sales@casefurniture.com with your name, address, telephone number and please let us know which swatches or products you are interested in, and we will arrange to have them send out within 2-3 days. Samples are sent on a tracked 48h postal service.

As most of our upholstered products are made-to-order, we can use ‘Customers Own Material’ or COM as it is often referred to. We will need to see an A4 sized sample of the fabric to confirm its suitability for the intended use.
We ask that the fabric you use has been treated to UK Fire Retardant standards and is supplied with certificates to prove this. Should you wish to use a fabric that has not been treated then a flame-retardant interlining will be required. Please note that the interlining material may cause your chosen fabric to shift.
Please note there are some fabric patterns that are very difficult to use as furniture upholstery, we will advise you if we foresee any issues with your chosen product and fabric.

Please contact our team with your product name, photos and details of the part you need. We can check whether replacement parts are available for your particular model.

This depends on which version of the Forum sofa you own. The original Hille design and the version later produced by Habitat differ in their dimensions and construction, so replacement covers may not be compatible. Please send us photos and details of your sofa so we can advise you.

If replacement covers are unavailable, a professional upholsterer will be able to help. Contact our team with details of your sofa so we can clarify what options, are available to you.