FAQs

Can I order fabric samples?

Yes, we can send you free leather or fabric swatches to help you decide what looks best in your home. Order free swatches here or email sales@casefurniture.comwith your name, address, telephone number and please let us know which swatches or products you are interested in and we will arrange to send out some swatch samples within 7 days.

Can I use my own fabric?

You may do, yes. As most of our upholstered products are made-to-order we can use ‘Customers Own Material’ or COM as it is often referred to. We will need to see a sample of the fabric to confirm its suitability for the intended use.

We ask that the fabric you use has been treated to UK Fire Retardant standards and is supplied with certificates to prove this. Should you wish to use a fabric that has not been treated then a flame retardant interlining will be required. Please note that the interlining material may cause your chosen fabric to shift.

There are some fabric patterns that are very difficult to use on a sofa or armchair, we will advise you if we foresee any issues with your chosen product and fabric.

Should I consider measurements before purchasing my furniture?

When purchasing any furniture or made to order items it is always important to measure the relevant space correctly. If you are purchasing furniture then we recommend that you measure the entrance, the route by which the item will enter the property and the space that it will occupy. If you are unsure or require the packaged dimensions please email us on sales@casefurniture.com or call 0207 8870 4488.

Can I cancel my order?

Yes – You can cancel or edit your order up until the point when you confirm your order in the checkout process. If you have already confirmed your order you will need to speak with one of our online service team members directly on 0207 8870 4488. Please note that made-to-order items, where a product is produced based on your request have cancellation charges. These are detailed in the Terms & Conditions for furniture orders.

Can I place my order over the phone?

If you would like to place an order over the phone please call us on 0207 8870 4488 and we will be happy to assist you personally, but we will not be able to take a payment directly - we will send you a payment link to complete a purchase.

Will I get an order confirmation?

Yes, when you place an order online you will be emailed an order confirmation provided that you have given us a valid email address.

Does my purchase come with a warranty?

We hope you will be completely happy with your purchase. If your item develops a manufacturing fault within 2 years of the delivery date, please contact us and we will be happy to assist you further.