Please read these service guidelines in conjunction with our Terms & Conditions.
Products, which are held in stock, may be delivered within 2 weeks of order. These are indicated when you select your requirements. Sofas & Armchairs are made to order and take 6-8 weeks to arrive with you, although some items are in stock and can arrive faster. Please speak to one of our team who can advise you on stock levels.
The cost of your delivery is automatically calculated at the checkout. It is based on the total order value of products being purchased.
|Order value||Standard Delivery*||Dedicated Delivery**|
Click & Collect is available for some items from our London showroom or Croydon warehouse. You will be offered this option in the checkout if your order is available for collection.
Shipping within the EU does not incur taxes or import duties. For all overseas orders, ‘Goods in Transit Insurance’ is not included and is the responsibility of the buyer.
Customers in Spain should visit their local stockist to order.
|Order value||Standard Delivery*|
Delivery charges and transit times are calculated at basket, based on the items you are ordering and your delivery zip code and state. You will be notified via email when your order is dispatched.
If an item cannot be delivered it will be returned to our warehouse and a delivery return fee may be charged.
In rare cases where we encounter a stock error, an item may not be available. We will notified you and an alternative delivery date will be offered.
For non-UK shipments, special requests, large orders quote or any other enquiries please email us at email@example.com or use our live chat facility.
Bulky, multiple item orders and oversized goods, such as lounge chairs, stools, shelving, chairs, armchairs, large lamps, sofas, sideboards or tables, need to be transported by a freight forwarder specialist, often travelling by sea freight. The freight costs depend on the value of the goods, their weight/volume and the country of delivery. The delivery timescales for these items can range from 30 to 45 days in some cases. Preparation of export documentation can sometimes cause delays (approximately 5-10 working days) whilst goods are awaiting dispatch from the Case Furniture warehouse, we do our very best to keep delays to a minimum.
International deliveries do not include customs & clearance fees, duties & taxes, road tax or quarantine and fumigation fees which are payable by the customer prior to delivery. Failure to make payment will result in delays (unfortunately we are unable to process this payment on your behalf) and ultimately the return of the goods and further costs accrued.
For imports into the USA you will need to be aware of the Importer Security Filing (ISF) Rule more commonly known as the 10+2 Rule and you must ensure you’ve appointed a Power of Attorney in order to clear your goods through customs.
Please ensure you are familiar with your countries importing rules and regulations and if you are unsure please contact your local customs office for more information.
On-site installation is not currently available for international orders.
All international deliveries are kerbside only and the delivery company will require assistance unloading larger items.
Customers in Australia, Canada, Hong Kong, New Zealand, Singapore, United States of America, United States Minor Outlying Islands and Virgin Islands, US should visit their local stockist to order.
We hope you are delighted with your purchase from Case Furniture. However, if you would like to return any items or your purchase is unsuitable (certain restrictions apply), we are happy to provide a refund or exchange assuming that the goods are still in their original packaging and in a fully resaleable condition.
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 days runs form when you get the last of the batch. This 14 day period is the time you have to decide whether to cancel, you then have a further 14 days to actually send the goods back.
In order to arrange a refund, return or exchange, you will need to contact us by emailing firstname.lastname@example.org or call +44 (0)20 8870 4488. You will receive a reply with a returns authorisation and instructions on how to proceed with the product return.
All goods returned must be in a perfect and saleable condition with original product packaging and instructions where appropriate. If the goods do not reach us in a perfect and saleable condition, and in their original packaging, then your right to a full refund may be affected. If returning by post, the parcel and its contents are your responsibility until they are received by us. The cost of returning the goods is at your expense. This does not affect your statutory rights.
We recommend using a registered postal service and retaining the proof of postage as we may require signed proof of delivery. We are not responsible for returned goods being lost or damaged in transit.
We are unable to offer a refund or exchange on gift coupons.
In the unlikely event that your order arrives damaged, please email email@example.com or call +44 (0)20 8870 4488 immediately. We advise you to check your purchase as soon as it is delivered.
We will then arrange for a collection of the goods and organise a replacement to be sent out to you at the earliest opportunity.
We supply high-quality furniture grade wood. This may vary for grain, colour, knots and other markings. We do our best to select and match as appropriate but we cannot accept returns on the basis of natural variations. Any special requirements for colour, matching, etc. must be provided in writing.
Wood is an active material, in that it is known to have dimensional changes depending upon moisture, temperature, humidity etc.
We purchase and supply furniture grade 1 wood which has been dried to correct moisture content but sometimes warpage, shrinkage etc, can still occur, especially when the furniture is shipped to drier climates from where it was made. We will accept returns if the timber was not appropriately dried but we cannot accept returns that stem from climactic differences. Should movement occur in the wood addressing issues of temperature and moisture usually resolves the issue.